Refund policy

REFUND POLICY

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn and unwashed, with tags attached, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, contact us at usa@artegeraarte.com. If your return is accepted, we'll send you a return shipping label along with instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Returns are sent to:

Arte Gera Arte
55 W Chestnut St, Unit 2008
Chicago, IL 60610

You can always reach us with any return question at usa@artegeraarte.com.

Damages and issues

Please inspect your order as soon as it arrives. If the item is defective, damaged, or you received the wrong piece, email us at usa@artegeraarte.com with photos within 7 days of delivery so we can evaluate the issue and make it right. We cover shipping both ways in these cases.

Exceptions / non-returnable items

We cannot accept returns on sale items, gift cards, or custom and personalized pieces. Get in touch if you have questions about your specific item.

Exchanges

The fastest way to get what you want is to return the item you have, and once the return is accepted, place a separate order for the new piece. This keeps you from waiting on stock.

Refunds

We'll notify you once we've received and inspected your return, and let you know whether the refund was approved. If approved, you'll be automatically refunded on your original payment method within 10 business days. Keep in mind it can take additional time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we approved your return, contact us at usa@artegeraarte.com